Frequently Asked Questions

Q:  Do you ship outside the United States?

A:  No, at this time we only ship within the contiguous United States.

Q:  How do I track my order?

A:  You will receive a tracking number when your order has shipped through the
      carrier's website.

Q:  Why do you charge a restocking fee?

A:  All items are shipped directly to our customers from our suppliers.  Our suppliers charge
     Decorating With Lamps.com a restocking fee when items are returned to them from our
     customers.  The restocking fee helps cover our cost.  We make no money off customer
     returns.

Q:  What is your return policy?

A:  Refer to our Store Policies.

Q:  Are the lighting products UL listed?

A:  Yes.

Q:  Will my lamp look exactly as it does on my computer?

A:  Each item is a unique, handcrafted treasure.  No two items are exactly alike.  
      Photography and computer monitor settings also alter color perception.  Slight
      color variations are to be expected.

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